Refund policy
Last Updated: September 24, 2026
At NOREVIA, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day free return and exchange policy for eligible products.
30-Day Return and Exchange
You may request a return or exchange within 30 days of the date your order is delivered.
To be eligible for a return or exchange, the item should generally:
- Be unused and in its original condition.
- Be in the original packaging, when applicable.
- Include all original accessories, parts, and included materials.
- Not have been damaged, modified, or misused after delivery.
Some products may be subject to additional return restrictions due to their nature or applicable law. Any applicable restrictions will be stated on the relevant product page.
Free Returns and Exchanges
Eligible returns and exchanges requested within the 30-day return period are free of charge.
NOREVIA will cover the applicable return shipping cost for an eligible return or exchange.
Please contact us before sending any product back. We will provide return instructions and, where applicable, the appropriate return shipping arrangements.
Please do not send a return to the sender address printed on the original package unless our customer service team specifically instructs you to do so.
Damaged, Defective, or Incorrect Items
Please contact us as soon as reasonably possible if:
- Your item arrives damaged.
- Your item is defective.
- You received the wrong item.
- Your order is missing an item.
Please provide your order number and clear photos of the item or packaging when appropriate.
After reviewing the issue, we may provide a replacement, exchange, refund, or another appropriate resolution.
Exchanges
Eligible products may be exchanged within 30 days of delivery.
If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we issue a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Non-Returnable Items
Certain products may not be eligible for return where excluded by applicable law or because of the nature of the product.
Any applicable restrictions will be disclosed on the product page or at the time of purchase.
How to Request a Return or Exchange
To request a return or exchange, please contact us at:
Email: blainekoenigsman5346@outlook.com
Please include:
Subject: Return or Exchange Request
Order Number:
Reason for Return or Exchange:
Photos, if applicable:
Our customer service team will review your request and provide the next steps.
Return Address
Please send returns only to the address provided by NOREVIA customer service.
Return Address:
[INSERT ACTUAL RETURN ADDRESS]
Please do not return merchandise to any other address unless instructed by NOREVIA.
Contact
For questions regarding returns, exchanges, or refunds:
Email: blainekoenigsman5346@outlook.com
Website: https://noreviaoy.shop